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Interpersonal Communication in a Changing World Discussion
Interpersonal communication is very common especially at the place where we work. Workplace is where you expect to find people of different cultures and age, and you are supposed to communicate with them. Your interpersonal communication competency proves to be very vital for effective interaction with these people (Lustig and Jolene 69). You said that you often feel provoked when you cannot understand people from different cultures and with a different accent. Most people feel the same when they are in this situation because they expect to understand every language that is practically impossible. It is good to understand that it’s not your fault that you cannot understand them. In your case, it could be better to seek assistance from colleagues who understand that language or culture. Age and cultural differences are very sensitive issues as everyone respects his or her culture (Stewart 131).
Language barrier exists when two people cannot converse due to lack of understanding of each other’s language (Lustig and Jolene 99). People who receive calls especially at hotels should have a wide knowledge of different languages. Things will be easier for you after taking interpersonal communication classes. Don’t hesitate to tell someone that you don’t understand their language. It makes things easier for you. You should understand that good communication brings better understanding of other people’s cultures while poor communication leads to frustration. Engaging in a conversation with a person from different race may be very frustrating as a good word in your language can mean totally different in another language. Ask questions in a manner that is not offensive and take advantage of passive observation to learn other people’s cultures (Stewart 111). Above all, respect other people’s culture and always use appropriate language while conversing with people of different ages and cultures.
Lustig, Myron W., and Jolene Koester. Intercultural competence: Interpersonal communication across cultures. Boston, NJ: Allyn and Bacon, 2003.
Stewart, John Robert, ed. Bridges not walls: A book about interpersonal communication. McGraw-Hill, 2002.