Imagine that you have recently been appointed as the head of a large hospital system. You’ve been hired into this role by the Board of Trustees for your vast knowledge on how to improve the quality of services. Over the last few years, the hospital system has had a number of issues arise related to the quality of care it provides, including numerous medical malpractice cases, low patient satisfaction ratings, and a warning from the national organization that accredits the hospital, to improve the quality or risk losing its accreditation.

Based on this week’s reading:

            What are some of the issues that you would want to explore to help improve the quality?
            What information/data would you ask for to help analyze the problem?
            What are some of the areas that you would want to focus on to help improve the quality of the hospital?

            Suggest at least one solution to improving poor quality of care in a hospital system.


Guided Response: Review several of your classmates’ posts. Provide a substantive response to at least two of your peers. Imagine that you are a member of the Board of Trustees that hired the new head of the hospital system. Your job is to evaluate how well the new head is addressing the issue of quality of services at the hospital. Which issues were described well? Which issues should have been addressed? How effective do you think the solution(s) suggested would be? Explain your answer.