Systems Theory

Description of the department

The telemetry department within the Cedars Sinai health care facility deals with monitoring ill patients especially those from the Intensive Care Unit. The staffs in this department monitor the progress of the patients in terms of their health condition, especially by engaging and communicating with them concerning the positive health behaviors that they need to embrace and implement in order for their health to improve in a positive manner. Additionally, depending on the health condition that patient is suffering from, the staffs within this department uses different devices and technology in order to monitor the recovery progress of the patients. Moreover, the staffs then record the information and decipher the health data in order to assist the health physicians on how to assess the patients in recovering, as well as facilitating the doctors on how to establish the treatment protocol.

For the case of managing diabetes mellitus among patients, the staffs in this unit conduct continuous monitoring of glucose concentration among diabetic patients, educate the patients concerning the diets that they should take, the levels of insulin that they should inject themselves into their systems among others. Besides the human resources that this department has as inputs, it also has needle-type glucose sensors that have sensor transmitters which convert current signals into high frequency signals as well as receivers which continuously converts glucose concentrations into audio signals (Shichiri et al., 2008). The though-put of the department is enhanced by the presence of electronic medical transfer, which enables the health data of patients to be conveyed from this department to the other in a safer manner. The use of electronic health records doesn’t not only facilitate the transfer of health data in a secure way, but also prevents loss of data as well as manipulation of health data (Hillestad et al., 2005). This prevents the occurrence of medical errors which have remained as a major threat to the health of most patients in various health care facilities. The output of these inputs within the telemetry unit in this facility is timely delivery of quality health care services to the increasing number of health consumers.

Description of the problem

The identified problem within the telemetry department in the Cedars Sinai health care facility is the aspect of health staffs not receiving proper diabetes education on a regular basis, to such an extent that diabetic patients within this facility have been receiving instructions concerning how to administer insulin into their systems for years without up to date education on diabetes. Based on the systems theory model, this challenge exists at the though-put (Roberts, 2003). Precisely, the management of this unit has failed to contemplate the importance of embarking on regular training and education of the staffs in order for the latter to betterment their level and quality of health care services that they provide to the diabetic patients. I will address this problem by formulating a desired outcome, formulating goals and objectives that would facilitate the achievement of the desired outcome as well as formulating those goals and objectives into policies and procedures for the telemetry unit.

The desired outcome that I would want this unit to achieve patients` satisfaction through the provision of quality and evidence based health care interventions. In order to achieve this, there are a number of goals and objectives which needs to be embraced and implemented. For example, there is need for the management of this unit to embrace the aspect of conducting diabetes health education workshops twice a year. Additionally, the management of this unit should also embrace the aspect of educating the staffs with the current diabetes management educational programs on regular basis. By doing this, the staffs in this unit will manage to transfer this knowledge to the diabetic patients, and in the long run contribute to the achievement of the desired outcome of not only satisfying the health needs of these patients, but also exceeding their expectations. Additionally, these goals and objectives can be translated into policies and procedures of this unit by making it mandatory for all staffs to attend to the aforementioned diabetes workshops and educational programs. Additionally, it should be a policy of all staffs to deliver a comprehensive health care services to diabetic patients in order to not only meet their needs, but also exceed their expectations.

Ways in which the resolution to this problem uphold the organization`s mission and values and improve the culture and climate

The proposed resolution to the problem would uphold the organization`s mission and values and improve the culture and climate in a myriad of ways. First, the resolution would help in delivering quality health care services to the health consumers, and this would uphold the facility`s mission statement which focus on providing comprehensive quality health care services. Additionally, the resolution to this problem will also uphold various values of the facility such as caring, development and excellence. Precisely, the resolution will show the extent to which this facility is concerned with the welfare of its health consumers, the extent to which it is determined to promote personal development, as well as the need to improve in terms of the quality of health care services that it offers to its clients. Considering that the resolution to this problem enhances the quality of health care services, it also enhances the organizational culture and climate of addressing the health needs of the patients.

References

Hillestad, R., Bigelow, J., Bower, A., Girosi, F., Meili, R., Scoville, R., & Taylor, R. (2005). Can electronic medical record systems transform health care? Potential health benefits, savings, and costs. Health affairs, 24(5), 1103-1117.

Roberts, V. Z. (2003). The organization of work: Contributions from open systems theory. In The unconscious at work (pp. 48-58). Routledge.

Shichiri M., Yamasaki Y., Kawamori R., and Asakawa N., (2008). Telemetry Glucose Monitoring Device With Needle-Type Glucose Sensor: A Useful Tool for Blood Glucose Monitoring in Diabetic Individuals. Retrieved from, https://www.researchgate.net/publication/19429931_Telemetry_Glucose_Monitoring_Device_With_Needle-