Final Project
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assignment within two weeks of your most recent exam attempt or at any point if you have an active college accelerator
membership.
Proctored Final Exam
The proctored final exam is a cumulative test designed to ensure that you’ve mastered the material in the course.
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90 points toward your final grade.)
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Course Outcomes
Upon completion of this course, you will be able to:
Demonstrate understanding of the fundamentals of operations management and processes
Apply concepts about quality management and control to operations management, such as how to define product quality within
supply chains and how to continually improve a product
Evaluate continuous process improvements
Distinguish between forecast and demand planning techniques
Interpret performance metrics and analyze process variabilities
Assess sustainability and lean management systems
Consider cost analysis as it applies to operations management
Analyze risk management in terms of operations management
Prerequisites
There are no prerequisites for this course, but many students choose to complete Business 101: Principles of Management
(https://study.com/academy/course/principles-of-management-course.html) prior to Advanced Operations Management.
Course Format
Outcomes & Format ?
Business 312 consists of short video lessons that are organized into topical chapters. Each video is approximately 5-10 minutes in
length and comes with a quick quiz to help you measure your learning. The course is completely self-paced. Watch lessons on your
schedule whenever and wherever you want.
At the end of each chapter, you can complete a chapter test to see if you’re ready to move on or have some material to review. Once
you’ve completed the entire course, take the practice test and use the study tools in the course to prepare for the proctored final
exam. You may take the proctored final exam whenever you are ready.
How Credit Recommendations Work
This course has been evaluated and recommended by both ACE and NCCRS for 3 semester hours in the upper division baccalaureate
degree category. To apply for transfer credit, follow these steps:
If you already have a school in mind, check with the registrar to see if the school will grant credit for courses recommended by
either ACE or NCCRS.
Complete Business 312 by watching video lessons and taking short quizzes.
Take the Business 312 final exam directly on the Study.com site.
Request a transcript to be sent to the accredited school of your choice!
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Course Topics
Category Objectives
Introduction to
Operations
Management
Examine the fundamentals of operations management, uses of a business model, and the differences between
goods and services. Learn about production and productivity, types of business management processes, the
theory of constraints, and the meaning of a value chain.
Business &
Operations
Processes
Evaluate business process modeling and process maps, the uses of ERP, process metrics, and the effect of
configurations on system performance. Define bottlenecks, batching, and the balanced scorecard strategy.
Quality
Management &
Control
Analyze product quality within supply chains and operations and how to continually improve product quality.
Dissect examples of quality management systems and the importance of ISO 9000 certification.
Continuous
Process
Improvement
Explore statistical process control. Find out how to implement Total Quality Management (TQM) and its five
principles. Learn about the early contributors to TQM, the Kaizen approach and the principles of Six Sigma.
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Forecast &
Demand Planning
Discuss quantity demanded factors as well as aggregate supply and demand. Apply techniques to forecast
demand, including the use of qualitative data and alternative methods for managing demand.
Performance
Metrics & Process
Variability Analysis
Utilize metrics to measure operational performance and statistical variability. Discuss ways to measure process
variability by statistics and determine inventory valuation.
Supply Chain &
Inventory
Management
Discover technologies that can be used for managing supply chains. Understand supply chain measurements,
managing supply relationships, the elements of a supply chain, supply management goals, inventory costs, and
the bullwhip effect.
Sustainability &
Lean Management
Systems
Apply methods of sustainability to supply chains, and define ‘just in time’ inventory. Determine how to
structure a lean organization and how the 5S approach is used for waste elimination.
Project
Management for
Operations
Evaluate methods of breaking down work for project teams, uses of PERT analysis and Gantt charts, the
decision making process for organizations and managers, and the use of quantitative decision making tools.
Cost Analysis
Review fixed costs and their formulas, the cost-benefit analysis, return on investment, and how to do an ABC
cost and inventory analysis.
Managing Risk in
Operations
Management
Learn about operations risk registers. Find out how to track progress and measure risk by assessing earned
value. Create contingency plans for various types of risks and discover how to respond to risks as they occu