Imagine that you are a member of the HR department of a small retail company and upper management has asked you to create a new employee customer service training class for all new employees.
Write a six to seven (6-7) pages paper in which you:
Use at least four (4) quality academic resources in this assignment.
Justify the use of a needs assessment of your company’s proposed employee customer service training, stressing five (5) ways in which such an assessment would expose any existing performance deficiencies
Develop a customer service training implementation plan and determine the method of training (i.e., presentation, discussion, case study, discovery, role play, simulation, modeling, or on-the-job training)
Justify why you selected the training method that you did
Propose two (2) ways to motivate an employee who has no interest in attending a training class
Develop a survey to collect feedback from the employees who attend the training