(Solved) Fast Track Couriers Pty Ltd Pusiness Plan Case Study - Essay Prowess

(Solved) Fast Track Couriers Pty Ltd Pusiness Plan Case Study

(Solved) Fast Track Couriers Pty Ltd Pusiness Plan Case Study

Fast Track Couriers Pty Ltd – identify strategic change needs, review existing policy, monitor trends in the external environment that impact on an organisation’s objectives, identify operational change objectives, prioritise change requirements

Assessment description

Using the scenario information supplied, the candidate will identify strategic change needs, review existing policy, monitor trends in the external environment that impact on organisation’s objectives, identify operational change objectives, prioritise change requirements and consult experts or specialists to assist in identification of change requirements and opportunities. The candidate will then write a report to management outlining the change requirements.

Procedure

Review the case study “Fast track courier “ and prepare a report on the basis of the following points:

  1. Analyse the objectives of Fast track courier and identify change requirements for achieving organization’s goal/objectives.
  2. Review the organisation’s current policies, practices and operations with regards to people, process, technology and structure against objectives.
  3. Identify two external trends and develop an explanation of how the trends currently impact or will impact organisational objectives.
  4. Identify operational change requirements due to performance gaps, business opportunities and threats and management decisions.
  5. Identify specialists to be consulted to assist with identifying change needs explain your reasons for engaging these specialists what consulting model you would adopt to engage the specialists and why?
  6. Identify the managers that need to be informed. Prepare a plan that identifies who, when and how stakeholder managers will be engaged to review and prioritise change requirements. Assume, your assessor is your manager and consult with him to review the changes you proposed and suggest and justify the changes.

Specifications

  • You must provide a report consist of 6 to 7 pages for the simulated business organization as mentioned below.

Appendix

Solution

Fast Track Couriers Pty Ltd

Task

It is the end of the 2011 financial year. You are an external change management consultant employed by Fast Track Couriers. You have been asked by the General Manager to prepare a report to identify opportunities and requirements for change for the organisation in the coming year.

You have been given some information about the organisation and the organisation’s strategic goals. Specific operational and human resources goals were developed to support the strategic goals.

The strategic goals were developed as a result of external market research indicating an opportunity for Fast Track Couriers to build market share in Sydney. The business has the opportunity to increase Sydney market share by 7.5% on the back increased efficiency and shorter delivery times from larger truck fleet and improved distribution systems.

You have also been given some information about employees and some background information regarding the organisation’s workforce relations.

Before submitting the final report, you will need to review your proposed changes with all relevant manager stakeholders. The General Manager is very concerned about identifying change requirements in close consultation with key management stakeholders within the organisation in order to ensure the least resistance to implementation.

About Fast Track Couriers

Fast Track Couriers is a courier company that has been operating in New South Wales for the last 15 years. Its primary business function is delivering medium to large size packages across metropolitan Sydney.

Strategic plan goals

The organisation’s strategic goals are:

  • to expand business in the metropolitan area so that small to medium package deliveries market share increases by 7.5%
  • to develop an integrated approach to distribution management utilising technology such as PDA devices and GPS
  • to develop and maintain a cohesive and well-motivated workforce.

Strategic goals are supported by the following operational and human resources goals.

Operational plan goals

  • Testing of the distribution management system is to cease and allow implementation within the first quarter of the 2012 financial year.
  • The truck fleet will need to be expanded by 8 trucks within the 2012 financial year.

Human reso

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