BSBMGT517 Manage operational plan
1, BBQfun’s operational plan—————————————————————————-3
3.Action plan template————————————————————————————6
6.budgets, operatopnal plan—————————————————————————–9
1, BBQfun’s operational plan
BBQfun’s operational plan is that engaging with our clientele thorough research? personalised and marketing. We need making reputation for quality products and quality customer service like rising organisational profile.
The policy related to BBQfun are recruitment, consumer law, Health and safety legislation, induction policy, workplace relations legislation, performance management policy and procurement policy.
B, Recruitment and induction policy and procedures, performance management policy, procedures
Recruitment and induction policy and procedures:
The purpose of this policy is to establish guidelines for the recruitment and selection of employees. BBQfun aims to attract and employ the most suitable person for the positon who will support the organisation’s values, culture and goals in order to achieve its strategic directions.
performance management policy, procedures:
The purpose of this policy is to ensure performance management is carried out consistently, fairly and transparently and in accordance with organisational requirements. The scope of this policy covers the performance management process by employees and contractors of BBQfun. Tpecific procedures for the implementation of this policy are on the company intranet.
privacy Act 1988(Cwlth)
Income Tax Assessment Act 1997(Cwlth)
Superannuation Guarantee (Administration)Act 1992 (Cwlth)
Queensland Anti-Discrimination Act 1991(Qid)
Fair work Act 2009(Cwlth)
AS ISO 15489.1 – 2002 Records Management.
Types of operational plans:
C, Role of operational
KPIs, measurement, implementation
output or operational
input or managerial
Production and manufacctring, Human resources, Processes, Distribution, Location and facilities, Equipment
We help Transform businesses with truly innovative e-commerce implementations that consider all relevant factors – the specific niche, target clientele, brand image, product positioning and overall growth strategy, among others – so our clients can take a quantum leap forward in terms of growth, sales and market share.
BBQ fun e-commerce strategy
Cost: e-commerce strategy (initial investment)
Total costs $861,000
Cost: e-commerce strategy (ongoing)
Total costs $1,680,000
Action plan template
|Milestone: Action and/or objective||Date||Person responsible||Budget or resources|
|Plant and equipment||30 June 2017||Sam Lee||Delivery trucks: $50,000×6=$300,000|
|Promotional costs||1 July 2017||Riz Mehra||$300,000|
|Recruitment||30 June 2016||Les Goodale||$30,000|
|Communication||30 June 2016||Les Goodale||Working file|
|Training staff||30 June 2016||Les Goodale||Online customer service training $3,000 per|
staff member = $24,000
4.Develop performance indicators for operational and financial targets and amend or develop exsting operational plans to include KPIs and financial targets related to ecommerce stategy.
Design a strategy that can ensure that physical resources and services are acquired in accordance with the policies, practices and procedures during operational planing in your organization.
Name of person developing the plan:Season
Who was consulted as part of this plan?
Name: Pat Mifsudposition:CEO
|Risk||Strategies/activities to minimize the risk||By when||By whom|
|Employee underperformance||A good leader always follows up with employees. Give that person as much feedback as possible.||25, Sep 2016||Les Goodale|
|Management of intellectual property||A Policy on IP Monitoring. A copyright gives the creator of an original work exclusive rights to it, usually for a limited time||28, Oct|
|Breach of health and safety compliance responsibilities||Set up a employee assistance program(EAP) in place||30, Aug 2016||Kim Chen|
6.budgets, operatopnal plan
There have many type of resourcing here, but basically have 2 type of resourcing here. Plant and equipment like delivery truck and forklifts and human resourcing like website developers, additional worker, 4online staff, 4 warehouse staff, 6 delivery delivers, re-training staff, do not have skill of the online service, because of overstaff 4 stuff from present store customer service…etc.
|Plant and equipment||Delivery truck $50,0006=$300,00|
|Warehouse and office reconfiguration||$50,000|
|Human resourcing (additional workers)||4 online staff $ 480,000|
4 warehouse staff $480,000
6 delivery drivers $720,000
|Human resourcing (re-training staff)||$27,000|
|Human resourcing (do not have any skill of online service)||$24,000|
|Human resourcing (because of overstaffed, 4 staff from present store)||Distribution|
|Human resourcing (8 staff of customer service)||Increasing sales and customers|
6.c) The benefit of the organization is reducing the cost and increases the market share because e-commerce does not need more human resourcing and capital for example, electricity and rent…etc. however, it can increase the qualities of the service and product. Therefore, BBQfun can attract more customers then the sale revenue would increase, the profits will increase also the market share will increase.
If the organization do not follow the action plan to implementing, it may impact the business process. In addition, this may cause the costs increasing spend extra wages and the qualities of service and product may decrease. These thing will cause the company make the loss. Overall the action can help the company be success.
|Risks||Level of the Risk||Solution|
|Poor online sale||M||Change the other shop location (more popular Search Engine)|
|Customer service quality problem for online customers leading to a breach of consumer law||H||Re-training Staff to match the consumer law|
|Staff misunderstanding changes and considering online sales as threat to jobs||H||Re-training Staff|
|Not being able to recruit fully trained online staff||M||Increase the wages to attract fully trained online staff|
|IP relating to confidential information contained within the e-ecommerce strategy when employees leave the company||L||Required to sign a confidentiality contract|
|Loss of IP ownership if a relationship with the website developer contract ceases||M||Find other website developer|
|Not complying with WHS legislation through lack of risk assessment conducted on potential musculoskeletal disorders resulting from poor customer service workstation design||L||Purchase health insurance for employees|
|Wastage due to overstocking product in anticipation of increased online sales||M||decrease the selling price or make a discount try to sale overstocking product|
9.g) According to research from the website. The e-ecommerce become more popular because time plays an important role to both the business and consumers. The e-ecommerce make more cost effective because company don’t need more human resources, Capital…etc. Therefore, low capital make high quality then make more profit. So the company make a faster, easy for the consumers to use the e-ecommerce that would be winner.