BSBMGT517 Manage operational plan - Essay Prowess

BSBMGT517 Manage operational plan


BSBMGT517 Manage operational plan

1, BBQfun’s operational plan—————————————————————————-3


  1. Research resource requirements for implementation of e-commerce strategy——–5


3.Action plan template————————————————————————————6




  1. Risk must include—————————————————————————————-8


6.budgets, operatopnal plan—————————————————————————–9




























1, BBQfun’s operational plan


BBQfun’s operational plan is that engaging with our clientele thorough research? personalised and marketing. We need making reputation for quality products and quality customer service like rising organisational profile.



The policy related to BBQfun are recruitment, consumer law, Health and safety legislation, induction policy, workplace relations legislation, performance management policy and procurement policy.


B, Recruitment and induction policy and procedures, performance management policy, procedures


Recruitment and induction policy and procedures:

The purpose of this policy is to establish guidelines for the recruitment and selection of employees. BBQfun aims to attract and employ the most suitable person for the positon who will support the organisation’s values, culture and goals in order to achieve its strategic directions.


performance management policy, procedures:

The purpose of this policy is to ensure performance management is carried out consistently, fairly and transparently and in accordance with organisational requirements. The scope of this policy covers the performance management process by employees and contractors of BBQfun. Tpecific procedures for the implementation of this policy are on the company intranet.


relevant legislation

privacy Act 1988(Cwlth)

Income Tax Assessment Act 1997(Cwlth)

Superannuation Guarantee (Administration)Act 1992 (Cwlth)

Queensland Anti-Discrimination Act 1991(Qid)

Fair work Act 2009(Cwlth)

AS ISO 15489.1 – 2002 Records Management.

Types of operational plans:






C, Role of operational

KPIs, measurement, implementation


output or operational

input or managerial


Production and manufacctring, Human resources, Processes, Distribution, Location and facilities, Equipment































  1. 2. Research resource requirements for implementation of e-commerce strategy.


We help Transform businesses with truly innovative e-commerce implementations that consider all relevant factors – the specific niche, target clientele, brand image, product positioning and overall growth strategy, among others – so our clients can take a quantum leap forward in terms of growth, sales and market share.

  1. Help you select an optimum e-commerce platform so you get only what you need without wasting money on unnecessary functionalities.
  2. Implement an e-commerce solution that is fully in line with your overall business strategy.
  3. Ensure that your brand message is consistent regardless of the customer touch point, be it web, mobile, social media, ., or other media.
  4. Contextualize your product offerings for each individual visitor to boost sales and deepen customer engagement.


BBQ fun e-commerce strategy

  1. Eight online sales and customer service people will be needed to manage increased online customers.
  2. No current staff have any online customer service skill.
  3. Management would like to develop people through re-training rather than hire new staff to handle online sales.
  4. E-commerce website will take 50days to develop.
  5. Since stores are overstaffed, four of the required customer service staff could be sourced from existing employees at the two stores.
  6. Six delivery trucks needed to enable distribution.
  7. Three forklifts are needed.
  8. Four additional warehouse workers are needed.
  9. Six additional drivers are needed.
  10. Office space will need to be reconfigured.


Cost: e-commerce strategy (initial investment)

Total costs $861,000

Cost: e-commerce strategy (ongoing)

Total costs $1,680,000











Action plan template

Milestone: Action and/or objectiveDatePerson responsibleBudget or resources
Plant and equipment30 June 2017Sam LeeDelivery trucks: $50,000×6=$300,000



Promotional costs1 July 2017Riz Mehra$300,000
Recruitment30 June 2016Les Goodale$30,000
Communication30 June 2016Les GoodaleWorking file

Employee data

Training staff30 June 2016Les GoodaleOnline customer service training $3,000 per

staff member = $24,000











4.Develop performance indicators for operational and financial targets and amend or develop exsting operational plans to include KPIs and financial targets related to ecommerce stategy.




Design a strategy that can ensure that physical resources and services are acquired in accordance with the policies, practices and procedures during operational planing in your organization.

  • consult all stakeholders on the nature of the strategy;
  • cultivate and develop allies and supporters of the strategy through the consultation process;
  • focus on the benefits which are being derived from the strategy through talking to and persuading others, and by marketing the benefits of the strategy with concrete examples of how it has helped;
  • check that there is real commitment to the strategy at all levels of the organisation;
  • give regular feedback on the implementation of the plan through employee newsletters, exhibitions etc;
  • where possible, build into the strategy quantifiable outcomes which can be easily monitored and evaluated, so that it is possible to show the effect;
  • make the strategy part of the induction process – especially for senior managers.












  1. 5. Risk must include:


Contingency plan

Company name:BBQ

Name of person developing the plan:Season

Who was consulted as part of this plan?

Name: Pat Mifsudposition:CEO


Risk identified:
RiskStrategies/activities to minimize the riskBy whenBy whom
Employee underperformanceA good leader always follows up with employees. Give that person as much feedback as possible.25, Sep 2016Les Goodale
Management of intellectual propertyA Policy on IP Monitoring. A copyright gives the creator of an original work exclusive rights to it, usually for a limited time28, Oct


Pat Mifsud
Breach of health and safety compliance responsibilitiesSet up a employee assistance program(EAP) in place30, Aug 2016Kim Chen




6.budgets, operatopnal plan


There have many type of resourcing here, but basically have 2 type of resourcing here. Plant and equipment like delivery truck and forklifts and human resourcing like website developers, additional worker, 4online staff, 4 warehouse staff, 6 delivery delivers, re-training staff, do not have skill of the online service, because of overstaff 4 stuff from present store customer service…etc.



Resources                                               Costs

Plant and equipmentDelivery truck $50,0006=$300,00

Forklifts $10,000×3=$30,000

Website developers$100,000
Warehouse and office reconfiguration$50,000
Human resourcing (additional workers)4 online staff $ 480,000

4 warehouse staff $480,000

6 delivery drivers $720,000

Human resourcing (re-training staff)$27,000
Human resourcing (do not have any skill of online service)$24,000
Human resourcing (because of overstaffed, 4 staff from present store)Distribution
Human resourcing (8 staff of customer service)Increasing sales and customers


6.c) The benefit of the organization is reducing the cost and increases the market share because e-commerce does not need more human resourcing and capital for example, electricity and rent…etc. however, it can increase the qualities of the service and product. Therefore, BBQfun can attract more customers then the sale revenue would increase, the profits will increase also the market share will increase.



  • Advertising (TV, new paper, magazines)
  • Discount
  • Built the Business
  • Social network (Facebook, WeChat, Line)



If the organization do not follow the action plan to implementing, it may impact the business process. In addition, this may cause the costs increasing spend extra wages and the qualities of service and product may decrease. These thing will cause the company make the loss. Overall the action can help the company be success.







RisksLevel of the RiskSolution
Poor online saleMChange the other shop location (more popular Search Engine)
Customer service quality problem for online customers leading to a breach of consumer lawHRe-training Staff to match the consumer law
Staff misunderstanding changes and considering online sales as threat to jobsHRe-training Staff
Not being able to recruit fully trained online staffMIncrease the wages to attract fully trained online staff
IP relating to confidential information contained within the e-ecommerce strategy when employees leave the companyLRequired to sign a confidentiality contract
Loss of IP ownership if a relationship with the website developer contract ceasesMFind other website developer
Not complying with WHS legislation through lack of risk assessment conducted on potential musculoskeletal disorders resulting from poor customer service workstation designLPurchase health insurance for employees
Wastage due to overstocking product in anticipation of increased online salesMdecrease the selling price or make a discount try to sale overstocking product


9.g) According to research from the website[1]. The e-ecommerce become more popular because time plays an important role to both the business and consumers. The e-ecommerce make more cost effective because company don’t need more human resources, Capital…etc. Therefore, low capital make high quality then make more profit. So the company make a faster, easy for the consumers to use the e-ecommerce that would be winner.