Behavioral conflict case study in Organizational management essay - Essay Prowess

Behavioral conflict case study in Organizational management essay

Behavioral conflict case study in Organizational management essay

Executive
Summary

The conflicts in
the case study results from behavioral conflict between a senior manager and
his subordinate. The two are differing on the appropriate approach that would
help the company to make a tremendous achievement in the highly competitive
industry. The junior employee suggests a digital approach of service delivery
while he senior manager believes that time is yet for the company to do away
with the analog approach. Moreover, the senior manager is not happy about the
lone-ranger approach his senior is applying, thus despising the company’s protocols
and do things as he perceives.

Conflicts occurs
in every situation that requires two or more individuals. If not well managed,
conflicts may adversely affect the competitiveness of a company resulting to
its close down. However, conflicts may bring about good ideas which when implemented
may boost the company performance. Thus therefore, managing conflicts as and
when they arise is essential for any business that longs to remain relevant in
the industry.

The two ideologies
that has resulted into conflicts are valid and justifiable, however, tom and
frank doesn’t agree on the most effective approach at the moment. Thus
reconciling the two individual’s idea would be a good method of ensuring a win-win
situation for the two conflicting parties. As a result, the plan would help the
company from losing either of them to the competitors.

Statement of the
Problem

Tom has been
appointed by the division vice president to be the senior marketing specialist contrary
to the wishes of the senior marketing manager Mr. Frank. Tom since his initiation
as the new marketing specialist has been in conflict with his senior manager. The
causes of the conflicts includes: tom believed that the company would not
succeed if it continued using the same old mechanisms in the dynamic market
where the competitors are developing new strategies to fit the customer demand.
While his boss believed that the company had a potential to achieve a lot while
still using the old methods. The key problem tom is facing is to whether follow
the managers advices although he believes the strategies will not take the
company to its required state or implement his own project and expose the
managers dubious strategies to the management. Some of the symptoms of these
problems includes the poor relationship between the senior marketing specialist
and the general marketing manager.  Tom
confronting his boss publicly in an indication of poor relationshi

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