Quality Management: A company is a dynamic entity that is structured to maximize the interest of its investors, etc. Companies use management systems to identify the needs of stakeholders, to translate them into requirements, that provide the required tools to fulfill the desired needs and to track the performance (Alton, 2016). It does not matter which sector your company belongs to, attraction of customers depends on the quality of products you give out.
The success of the business and its profitability depends on the quality of the services , goods or data shared by the company.
The management system refers to a collection of systems and practices put in use to ensure that an institution carries out all the required tasks to achieve its objectives. It defines the collection of procedures adopted by the company in order to achieve its objectives. A satisfied customer is what businessmen consider to be a successful victory.
Such customers rate your brand at the top of the list. Some businesses do enjoy a large consumer base by specifically looking at quality over quantity (Alton, 2016).
The important thing is that irrespective of the company size and regardless of its operational field, any business has to manage its internal issues for it to obtain services and products requested by clients and meet the set goals.
An organization that is growing is unique and has its own personality and structure, therefore every company should create its own management framework to be used and to be constantly developed (Alton, 2016). Therefore, for an organization to have a governance structure it should accurately describe its own activities and internal systems, which should be strengthened on the basis of an analysis of the performance (Alton, 2016).
According to Alton (2016), the word quality can be defined in different ways, but the ISO gives a specific description of quality- whereby it is referred to as the extent to which a collection of innate properties meet the specifications. Quality is of primary importance to a company rather than quantity. Both companies out there are trying to concentrate more on the price of their products / services than on quantity.
It’s also having a direct impact on your team. Working on quality projects that include brainstorming and working together in partnership emphasizes the value of teamwork, resulting in a more productive company and teamwork. If you are a successful businessperson, you will probably understand that success is directly proportional to quality. Satisfied customers yield a high return, which, in effect, makes the company a success (Alton, 2016).
For example, there are a lot of blogs and articles on the web that are deceptive and usually follow the concept of clicking bait techniques. Such posts are likely to draw criticism and critical feedback. This is the case when businesses are often in trouble in the pursuit of their business skyrocketing.
Initially, it may attract a lot of traffic, but this will gradually fade with time. If a business blog were to concentrate on the content of a blog by presenting accurate information rather than attracting readers to a deceptive topic, the customers would have been pleased (Alton, 2016).
The general description of quality by the Chartered Quality Institute gives a different meaning where they describe quality as the characteristics of a good or service given to the consumer and the characteristics of an enterprise that has satisfied all its investors.
The customer should therefore be considered and the extent to which the product satisfies the needs of all stakeholders. The description can be “poor” or “good” or “excellent” on the product or service quality, but it should be in line with something, therefore, there should be a reference to give such descriptions (Alton, 2016).
Recently, organizations face challenges in their corporate environment: the economic decline, globalization and market competition. Moreover, improvements in technology in particular in IT, need new action. It is a fact, for example, that e-commerce has opened new markets to companies that provides a more competitive climate.
Moreover, when we look at the social media sector, it is evident that organizations, which do not meet the quality of products or services, have a low chance of surviving in the market. Finally, it can be concluded that, quality is very important in every business (Alton, 2016).
It can be described as a set of linked processes that are used to operate and sustain an organization and to ensure that the product meets the required requirements. Any control framework has been built based on a PDCA cycle model known as a process-based control system. Therefore, if an entity wants the criteria of a quality management system to be met, it must implement the management system in a process-based manner.
The latest revision of the standard shows that it is a very significant concept in quality control, and it emphasizes the process approach (Alton, 2016). From this perspective, a conclusion can be made, that the internal systems of the company are crucial to the production of quality goods or services. it is however not the only one. Additionally there are eight principles of quality management, which each company must take into consideration (Alton, 2016).
Alton (2016) suggests that the first theory of customer attention is very critical. People recognize that a company relies on its consumers and it cannot survive unless there are customers who buy its products. Therefore, a company should strive to meet the needs and standards of their customers. For example a company that produces shirts but gets an order to supply dresses to their client.
How would the organization respond? Would it respond to the customer’s specifications? Or are they going to analyze it further to contribute to the best final resolution? The end result is not just about what the customer needs abut also if the company would immensely benefit hence their internal processes must be aligned to satisfy the needs of the consumer. It is worth noting that quality assurance should take into consideration the needs of proprietors, not just the needs of consumers (Alton, 2016).
Shareholders create a company in order to make profits and not losses. A quality management system can be used as a business management system. The Quality Management Framework was going to increase attention on risk and opportunity.
An approach an organization uses in its Quality Management System is what is referred to as “Risk-based thinking”. Sections that relate to the design processes, products and services and the whole system are included. For effective steps to be taken to understand opportunities, risks must be taken (Alton, 2016).
From the example given, the shirt company might have done its own study of how effective and efficient it can be when it comes to switching to the production of dresses. Productivity means to do the right thing. Productivity enables the organizations to do the same amount of work but with fewer resources. It is important for executives to take into account this definition (Alton, 2016).
Efficacy is about doing the right thing. This concept ‘allows companies to produce more profits, regardless of the resources needed,’ and is generally referred to as ‘the company’s objectives.’ Those two critical concepts are also management tools, if they are properly assessed and tracked. According to the ISO standard, metrics for calculating how effective and how efficient each process is and how the implementation of these tests to assess the efficacy of each process need to be developed (Alton, 2016).
In order to provide reliable goods and services, a company must comply with the specifications of quality standards. The ISO standards are not directly linked to the results of the operation but on how an organization operates; this also refers to processes which are not directly related to products.
When the requirements of the ISO standards are properly executed and the concepts of quality management are complied with, the quality management system should enable the company to accomplish this. Increase competitiveness, boost results, procedures, goods and lower costs. In the new business environment, “quality” should not be neglected by any organization and the implementation of a quality management system will be similar to the implementation of a business management system (Alton, 2016).
The company I chose to look at was GRANTA Automation Company. It is an automation company whose organizational structure runs from managers at the top to robots at the bottom. Their website is www.grantaautomation.co.uk/news/advantages-and-disadvantages-of-robotic-automation/. Their core business is include processes such as automation and palletizing, and they can use computer software to improve their work.
The company always looks to improve its production process and it is sometimes given the role of improving an automation process.it has achieved a lot of success. One of the major problems that the company can face is systems breakdown but it can be averted when there is proper coordination and piloting before the process of production (Advantages and Disadvantages of Robotic Automation | Granta Automation, 2017).
Cost effectiveness- No work breaks, holidays, sick leave or moving time should be devoted to robotic automation. Robots may be set to function on a regular loop, and as long as they are properly handled, they will continue to do so unless otherwise scheduled (Alton, 2016).
Improved quality assurance- It makes perfect sense to use robotic technology to perform repetitive tasks. Robots have been designed to perform repetitive movements while humans are not. The integration of automated systems into the production process has several different efficiency advantages. While more products are being manufactured out of the door to a higher standard, this creates new opportunities for business growth and expansion (Why Is Quality so Important in a Business? – RedAlkemi, n.d.).
Work in hazardous environment-In addition to potential injuries at the workplace, employees in specific industries may be required to work in unstable or hazardous environments. Production areas that require either very high or low temperatures usually have a high turnover of workers due to the nature of their work. Computerized machines can limit waste and eliminate the need for people to needlessly risk themselves (Alton, 2016).
There could be job losses- The use of robots in different work places has an impact on unemployment of workers. When a robot can operate at a quicker, more reliable pace, there is a possibility that humans would not be needed at all. Human beings have always continued to play an important role even with the advent of industrial revolution. The job creation rate has steadily increased during the period from about 1,000 robots to over 45,000 robots (Alton, 2016).
Capital –The availability of capital is usually the main challenge that determines whether or not an organization should invest in automation, or wait for a later date. Before considering the implementation of automation, a detailed business plan needs to be developed. Returns may be large and frequently occur within a limited timeframe. In most cases, however, a repayment schedule will be available, making it much easier to afford and control finances (Alton, 2016).
Employing qualified labor- In the last decade, manufacturers have found it increasingly difficult to recruit trained employees to fill specialist positions in their factories. The emergence of robotics adds a further dimension to this dilemma, as devices require coding and expertise of how to operate them. This creates a chance for current staff to be educated and to develop their own skills. A robotics company can assist with the early design and installation process, and with the requisite experience, employees can understand and conform to the long-term operation of robots (Quality Control, 2019).
Advantages and Disadvantages of Robotic Automation | Granta Automation. (2017). Granta-Automation.Co.Uk. https://www.granta-automation.co.uk/news/advantages-and-disadvantages-of-robotic-automation/
Alton, L. (2016, July 28). Why Quality Is the Most Important Thing to Your Customers. MyCustomer. https://www.mycustomer.com/community/blogs/larryalton/why-quality-is-the-most-important-thing-to-your-customers
Why is quality so important in a business? – RedAlkemi. (n.d.). Www.Redalkemi.Com. https://www.redalkemi.com/blog/post/why-quality-matters-over-quantity-in-business
Quality Control. (2019). Investopedia. https://www.investopedia.com/terms/q/quality-control.asp
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